At Infra Hardware, products are supplied based on confirmed quotations and customer-approved orders. Because many of our products are sourced specifically to meet customer requirements, returns are subject to approval and eligibility.
Returns may be accepted for products that arrive damaged, defective, or materially different from the product described in the confirmed order. Customers must contact our support team within 30 days of delivery to report an issue and request a return authorization.
All returned products must be in the condition received, with all original components, accessories, and packaging where applicable. Products that have been installed, modified, damaged through misuse, or altered after delivery may not be eligible for return.
A return must be approved by Infra Hardware before the product is shipped back. Customers are responsible for following the return instructions provided by our support team.
Customers are responsible for return shipping costs unless the product was received damaged, defective, or materially different from the confirmed order.
For eligible returns that are not due to a product defect, damage, or an error in the confirmed order, a 20% restocking fee may be deducted from the refund amount. The restocking fee is intended to cover costs associated with processing, handling, inspection, and returning products to inventory.
Once the returned product is received and inspected, we will determine whether the product qualifies for a replacement, exchange, or refund in accordance with our Refund Policy. Any applicable restocking fee will be applied before the refund is issued.
For return assistance or to request a return authorization, please contact us at info@infrahardware.com.